Terms & Policies

Last Updated: 24 August 2026

Welcome to the website of Harsh Building Solutions (“Harsh Building Solutions”, “HBS”, “we”, “us” or “our”). By accessing or using this website, you agree to the terms and policies described below.

This page combines our Terms & Conditions, Privacy Policy, Disclaimer, Website Use Policy and general service-related policies in one place.


 

1. About Harsh Building Solutions

Harsh Building Solutions provides building repair, leakage treatment, dampness and moisture treatment, waterproofing and related building maintenance services.

Our services may include:

  • Column Cracks
  • Wall Cracks
  • Weak Structure in Old Buildings
  • Beam-Column Junction Cracks
  • Concrete Spalling
  • Basement Water Leakage
  • Bathroom Seepage
  • Expansion Joint Leakage
  • Overhead Tank Leakage
  • Slab Leakage
  • Parking Basement Leakage
  • Damp Walls & Peeling Paint
  • Basement Dampness
  • External Wall Seepage
  • Mould & Fungus Growth
  • Terrace & Roof Leakage
  • Failed Roof Waterproofing
  • Parapet Wall Leakage

Services are subject to site conditions, technical assessment, availability and the scope agreed with the customer.


2. Use of This Website

You may use this website for legitimate purposes, including:

  • Learning about our services
  • Contacting us regarding a building problem
  • Requesting a quote
  • Requesting a site inspection
  • Communicating with our team

You must not use this website to:

  • Submit false or misleading information
  • Attempt to gain unauthorized access to the website
  • Disrupt or damage the website or its functionality
  • Copy or reproduce website content for commercial purposes without permission
  • Use our name, branding, photographs or content in a misleading manner

We reserve the right to restrict or terminate access to the website where misuse is suspected.


3. Information on Our Services

The information provided on this website is intended for general informational purposes.

Descriptions of building problems and possible solutions are not intended to constitute a definitive technical diagnosis.

Every building and site is different. The appropriate repair, treatment or waterproofing method may depend on factors including:

  • Existing construction
  • Building condition
  • Source and extent of damage
  • Moisture or water source
  • Materials used
  • Accessibility of the affected area
  • Previous repair or waterproofing work
  • Site conditions

The actual scope of work will be determined after discussion and, where appropriate, site inspection.


4. Site Inspection

Harsh Building Solutions currently offers a free initial site inspection, subject to availability and location.

The inspection is intended to help our team understand the reported problem and discuss possible solutions.

A site inspection does not automatically create an obligation for either party to proceed with the work.

Unless specifically agreed otherwise, the site inspection does not constitute a formal written engineering report, structural certification or professional certification.


5. Quotes and Estimates

Any price, estimate or quotation provided by Harsh Building Solutions is based on the information available at the time.

The final cost may vary depending on:

  • Actual site conditions
  • Quantity of work required
  • Materials required
  • Accessibility
  • Additional damage discovered during work
  • Changes requested by the customer
  • Other circumstances affecting the scope of work

A quotation becomes applicable to the agreed scope only when accepted by the customer and confirmed by Harsh Building Solutions.

Any additional work outside the agreed scope may be charged separately.


6. Service Scope and Customer Approval

Before work begins, the customer should review the agreed scope, price and relevant conditions.

Where additional work is required, we may discuss the additional requirement and associated cost with the customer before proceeding.

Customers are responsible for providing reasonable access to the property and affected areas required for inspection or work.


7. Payments

Payment terms, advance requirements, stage payments and the balance amount, where applicable, will be communicated as part of the quotation or service agreement.

Customers are expected to make payments according to the agreed terms.

Any cancellation, postponement, refund or adjustment of payment will be handled according to the terms agreed for the particular project.


8. No Unqualified Guarantee of Results

Building repair, leakage and waterproofing work can be affected by factors outside the control of the service provider, including hidden construction defects, continuing water ingress, structural movement, weather conditions, neighbouring properties, plumbing problems and previous treatments.

Therefore, information on this website should not be interpreted as a guarantee that a particular problem will never recur or that a particular treatment will produce a specific result in every situation.

Any warranty or guarantee applicable to a particular project will only apply if it is specifically provided in writing as part of the relevant quotation, invoice or service agreement.


9. Existing Damage and Hidden Conditions

During inspection or repair work, previously hidden or inaccessible damage may become visible.

This may include concealed moisture, damaged concrete, corroded reinforcement, plumbing-related problems, previous failed waterproofing, cracks or other defects.

Where such conditions affect the original scope of work, additional work may be recommended and may involve additional costs.


10. Third-Party and External Causes

Harsh Building Solutions may not be responsible for problems caused or worsened by circumstances outside the agreed scope of work, including:

  • Plumbing or drainage failures
  • Leakage from neighbouring properties
  • Ongoing structural movement
  • New construction defects
  • Severe weather or natural events
  • Damage caused by third parties
  • Unauthorized modifications
  • Failure to maintain treated areas
  • Subsequent construction or repair work by others

Responsibility will be assessed based on the circumstances and the agreed scope of work.


11. Website Images and Illustrations

Some photographs, graphics or illustrations used on this website may be illustrative or digitally generated representations and may not depict an actual Harsh Building Solutions project, technician or customer.

Such images are used to communicate the nature of our services and should not be interpreted as photographic evidence of a specific completed project.

Actual project photographs, where used, will represent the relevant work or project to the extent stated on the website.


12. Testimonials and Reviews

Testimonials displayed on this website may be provided by customers who have used our services.

We may edit testimonials for grammar, length or formatting while retaining their general meaning.

Testimonials represent the experiences and opinions of individual customers and should not be interpreted as a guarantee of identical results for every customer.


13. Intellectual Property

Unless otherwise stated, the content of this website, including:

  • Logo
  • Brand identity
  • Text
  • Graphics
  • Page designs
  • Images
  • Icons
  • Original photographs
  • Other website materials

belongs to or is used by Harsh Building Solutions with appropriate rights or permission.

You may not reproduce, modify, distribute, publish or commercially use our content without prior written permission, except where permitted by applicable law.


14. Privacy Policy

We respect your privacy and handle personal information submitted through our website for legitimate business purposes.

Information We May Collect

Depending on how you interact with the website, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Property or service-related information
  • Message or enquiry details
  • Information voluntarily submitted through forms
  • Information shared with us through WhatsApp or other communication channels

We may also automatically receive limited technical information such as browser type, device information, IP address and website usage information through hosting, analytics, security or similar technologies.


15. How We Use Your Information

Information provided to us may be used to:

  • Respond to enquiries
  • Contact you regarding your requested service
  • Arrange a site inspection
  • Prepare or discuss a quotation
  • Provide requested services
  • Communicate about an ongoing project
  • Improve our website and services
  • Maintain website security
  • Prevent misuse or fraudulent activity
  • Comply with applicable legal requirements

We do not intend to collect more personal information than reasonably necessary for these purposes.


16. WhatsApp and Phone Communication

If you contact us through WhatsApp, telephone or another external communication platform, your communication may also be subject to that platform’s own privacy policy and terms.

We may retain relevant communication details where reasonably necessary to respond to your enquiry, provide services, maintain business records or comply with legal obligations.


17. Sharing of Personal Information

We do not intend to sell your personal information.

We may share relevant information where reasonably necessary with:

  • Service providers helping us operate the website
  • Hosting, technical or IT service providers
  • Communication or enquiry management services
  • Professional advisers where necessary
  • Government authorities or other parties where legally required

We will aim to limit information shared to what is reasonably necessary for the relevant purpose.


18. Cookies and Analytics

This website may use cookies and similar technologies to improve functionality, understand website usage, maintain security and improve user experience.

Third-party services used on the website may also use cookies or similar technologies in accordance with their own policies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.


19. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no website, online communication method or electronic storage system can be guaranteed to be completely secure.

You should avoid submitting highly sensitive or confidential information through ordinary website forms or unsecured communication channels unless specifically requested.


20. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Respond to enquiries
  • Provide or manage services
  • Maintain business and transaction records
  • Resolve disputes
  • Meet legal or regulatory requirements
  • Protect our legitimate business interests

When information is no longer reasonably required, we may delete or anonymise it where appropriate.


21. Your Privacy Choices

Depending on applicable law, you may have rights regarding personal information held by us, including requesting access to, correction of or deletion of certain information.

To make a privacy-related request, contact us using the details below.

We may need to verify your identity before processing certain requests.


22. Third-Party Websites and Services

Our website may contain links or references to third-party websites, social media platforms, maps, communication services or other external services.

We do not control those websites and are not responsible for their content, availability, security or privacy practices.

Your use of third-party services is subject to their respective terms and policies.


23. Website Availability and Accuracy

We make reasonable efforts to keep the information on this website accurate and up to date.

However, we do not guarantee that:

  • All information will always be complete or current
  • The website will always be available
  • The website will be free from errors
  • All content will be suitable for every situation
  • External links will always remain active

We may update, change or remove website content at any time without prior notice.


24. Disclaimer

The information provided on this website is for general informational purposes and should not be treated as a substitute for a site-specific professional assessment.

Content relating to cracks, concrete damage, leakage, dampness, waterproofing or building conditions is intended to help visitors understand common building problems.

Do not rely solely on information on this website when making decisions about potentially serious structural, electrical, plumbing, fire-safety or other safety-critical issues.

Where a problem appears serious or potentially hazardous, appropriate qualified professionals should be consulted.


25. Limitation of Liability

To the extent permitted by applicable law, Harsh Building Solutions will not be responsible for losses arising solely from reliance on general information published on this website.

For actual services, any responsibility or liability will be determined by the agreed scope of work, quotation, invoice, service agreement and applicable law.

Nothing in these terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.


26. Changes to These Policies

We may update these Terms & Policies from time to time to reflect changes in our services, website, business practices or applicable legal requirements.

The latest version will be published on this page with the updated date.

You should review this page periodically if you use our website or services.


27. Governing Law

These Terms & Policies shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes will be subject to the jurisdiction of the appropriate courts having jurisdiction under applicable law.


28. Contact Us

If you have questions about our services, these Terms & Policies, your personal information or any other matter relating to this website, please contact us.

Harsh Building Solutions

Address:
Dakhingaon, Sawkuchi Rd, Guwahati, Assam

Phone:
+91 8822 300 325

Email:
info@harshbuildingsolutions.com

For service enquiries:
Contact us by phone, email or WhatsApp to discuss your building problem and request a free site inspection.